Customer Success Story: BLKB & Vamoz
How BLKB manages mobile work abroad professionally
BLKB uses Vamoz to manage mobile work abroad in a structured, transparent, and legally sound way. The focus is on a solution that can adapt to the needs of the HR team while giving employees a clear and simple process.
| Metric | Result |
|---|---|
| Customer support | < 24h average support resolution time. |
| HR policy | 100% coverage of the relevant HR policy rules in the Vamoz workflow. |
| Legal support | 1-to-1 direct access to legal experts for specialist questions. |
The starting point: combining flexibility with clear rules
Mobile work abroad is attractive for many companies, but it can be demanding to implement. HR needs to collect requests, document decisions, and bring internal rules, country-specific requirements, and legal assessments together in a clean process.
The BLKB example shows what matters in practice: the solution needs to fit the company, remain adaptable over time, and relieve HR in day-to-day work without giving up control or compliance.
Working with Vamoz is a real win for us: the solution continuously adapts to our needs and enables us to handle mobile work abroad professionally and in compliance with the law.
Deborah Eggli
How Vamoz supports day-to-day operations
Vamoz supports customers not only with software, but also with customer support, workflow adjustments, and specialist guidance. This matters for mobile work abroad because requirements can differ by company, policy, destination country, and individual case.
For HR teams, this means:
- Requests are guided through a structured workflow.
- The HR policy is reflected directly in the process.
- Customer-specific adjustments can be added over time.
- Specialist questions can be clarified directly with legal experts.
- Support requests are handled quickly and pragmatically.
Custom workflows instead of one standard process
Every company has its own rules for when mobile work abroad is allowed, which countries are included, and when additional checks are needed. Vamoz reflects these rules in the workflow so employees and HR do not need to rely on separate checklists or email clarifications outside the tool.
Adaptability is key: when internal requirements change or new process steps become necessary, the workflow can evolve with them. This keeps the solution practical and close to the reality of HR work.
Embedding the HR policy directly in the process
A policy only creates value when it is applied reliably in everyday work. Vamoz translates customers' HR policies into clear decision logic, guidance, and process steps.
This creates a consistent foundation for everyone involved: employees know which information is required, HR can review requests consistently, and exceptions or follow-up questions are documented transparently.
Direct access to legal support
Mobile work abroad can raise questions around social security, taxes, employment law, immigration, or data protection. Vamoz therefore supports customers not only with automated checks, but also with direct access to legal experts.
This gives HR teams an additional layer of assurance: standard cases can move efficiently through the process, while more complex cases can receive specialist input.
Conclusion: support that adapts to the customer
The BLKB customer story shows how Vamoz supports companies in daily operations: with a flexible platform, fast support, customer-specific workflows, clearly embedded HR policy, and direct legal support.
This turns mobile work abroad from a separate special process into a manageable HR offering with clear rules, transparent documentation, and reliable support.